FAQs

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Questions About The Laundry Atelier & Our Laundry Delivery Service

At The Laundry Atelier, we built our company around one simple idea: you deserve quality laundry care that feels effortless and dependable. By combining premium detergents, fabric-specific methods and a guaranteed 24-hour turnaround, we deliver service that goes beyond clean clothes. We deliver confidence, convenience and more time for what matters most.

About The Laundry Atelier

  • It’s simple:

    1. Schedule a pickup online or in our app; choose pay-per-bag or a subscription plan.

    2. Laundry bags are provided on your first pickup.

    3. Fill each bag up to 35 pounds.

    4. Separate wash and fold items from pressing items using the correct bag.

    5. Place bags out for scheduled pickup.

    6. Laundry is washed, folded, and pressed as requested.

    7. Clean laundry is delivered back within 24 hours.

  • Laundry bags are provided to all new customers on the day of the first pickup.

    Two different colored bags are provided: one for standard wash and fold laundry and one for pressed laundry.

    Clients are responsible for separating wash and fold items from pressed items using the correct bag.

    Each bag holds approximately 35 pounds.

  • Yes. If your order is placed by 11 a.m., you will receive your order the following morning.

    Priority pickup and delivery are for subscribers only.

  • Absolutely. We serve salons, spas, med spas, hotels, Airbnb hosts, RV parks, factories and schools, offering reliable commercial laundry pickup and delivery across our service areas.

  • Never. Each household’s laundry is kept separate to ensure cleanliness, privacy and proper care.

  • Our commitment is simple: if something isn’t right, we’ll make it right. Every order is backed by our satisfaction guarantee. Contact us to learn more.

Detergents & Garment Care

  • We use premium detergents, as well as fragrance-free and hypoallergenic options for babies and sensitive skin.

  • Absolutely. You can request specific scents, fragrance-free options or hypoallergenic detergents for babies or sensitive skin.

  • Yes. We follow fabric-specific care guidelines, including water temperature, drying method and lay-flat-to-dry instructions.

  • Stain removal is one of our core services. We carefully assess each fabric and stain type to apply the best treatment method.

  • Yes. We provide plant-based, fragrance-free detergents and water-efficient wash cycles for a clean that’s gentle on both your clothes and the environment. We also offer gentle, hypoallergenic detergents suitable for babies and those with sensitive skin, keeping your family’s laundry safe and soft, naturally.

Specialty Services

  • Yes, we are able to deliver perfectly pressed and ironed laundry, down to every detail.

    Items we iron:

    • Shirts & blouses

    • Pants & slacks

    • Dresses & skirts

    • Uniforms

    • Table linens & napkins

    • Pillowcases & sheets

    • Light jackets & outerwear

Service areas

  • We proudly serve St. Tammany and Tangipahoa Parishes, including Covington, Mandeville, Madisonville, Folsom, Abita Springs, Hammond, Ponchatoula, Albany and Springfield, as well as Slidell, Pearl River, Lacombe and Metairie in Jefferson Parish.

  • If you live in St. Tammany Parish or Metairie, yes! For areas just outside these communities, contact us to confirm availability.

ordering & payment

    • Lower effective cost per bag compared to pay-per-bag pricing.

    • Predictable monthly pricing and easier budgeting.

    • Priority scheduling for pickups and deliveries.

    • Priority completion during high-volume periods.

    • Reserved capacity for recurring service.

    • Dedicated account-level support.

    • Best option for households with consistent or ongoing laundry needs.

  • Pickups can be scheduled online or through our app in just a few clicks.

  • Payment is handled securely online or through the app at the time of booking.

  • No, there is no minimum order size; all orders are charged as one standard bag.

  • Yes. Many parents schedule laundry delivery for their college students so they can focus on classes and activities instead of laundry.

  • Yes. We handle bedding, comforters, and other large household items with the same care and attention to detail as clothing. Contact us for additional information.