FAQs

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Questions About The Laundry Atelier & Our Laundry Delivery Service

At The Laundry Atelier, we built our company around one simple idea: you deserve quality laundry care that feels effortless and dependable. By combining premium detergents, fabric-specific methods and a guaranteed 24-hour turnaround, we deliver service that goes beyond clean clothes. We deliver confidence, convenience and more time for what matters most.

About The Laundry Atelier

  • It’s simple:

    1. Schedule a pickup online or in our app

    2. We wash and fold your clothes with care

    3. And we deliver them back within 24 hours — fresh, clean and ready to wear.

  • Yes. If your order is placed by 11 a.m., you will receive your order the following morning.

  • Absolutely. We serve salons, spas, med spas, hotels, Airbnb hosts, RV parks, factories and schools, offering reliable commercial laundry pickup and delivery across our service areas.

  • Never. Each household’s laundry is kept separate to ensure cleanliness, privacy and proper care.

  • Our commitment is simple: if something isn’t right, we’ll make it right. Every order is backed by our satisfaction guarantee. Contact us to learn more.

Detergents & Garment Care

  • We use premium detergents, as well as fragrance-free and hypoallergenic options for babies and sensitive skin.

  • Absolutely. You can request specific scents, fragrance-free options or hypoallergenic detergents for babies or sensitive skin.

  • Yes. We follow fabric-specific care guidelines, including water temperature, drying method and lay-flat-to-dry instructions.

  • Stain removal is one of our core services. We carefully assess each fabric and stain type to apply the best treatment method.

  • Yes. We provide plant-based, fragrance-free detergents and water-efficient wash cycles for a clean that’s gentle on both your clothes and the environment. We also offer gentle, hypoallergenic detergents suitable for babies and those with sensitive skin, keeping your family’s laundry safe and soft, naturally.

Specialty Services

  • Yes, we are able to deliver perfectly pressed and ironed laundry, down to every detail.

    Items we iron:

    • Shirts & blouses

    • Pants & slacks

    • Dresses & skirts

    • Uniforms

    • Table linens & napkins

    • Pillowcases & sheets

    • Light jackets & outerwear

Service areas

  • We proudly serve St. Tammany and Tangipahoa Parishes, including Covington, Mandeville, Madisonville, Folsom, Abita Springs, Hammond, Ponchatoula, Albany and Springfield, as well as Slidell, Pearl River, Lacombe and Metairie in Jefferson Parish.

  • If you live in St. Tammany Parish or Metairie, yes! For areas just outside these communities, contact us to confirm availability.

ordering & payment

  • Pickups can be scheduled online or through our app in just a few clicks.

  • Payment is handled securely online or through the app at the time of booking.

  • Yes, we have a 20-lb. minimum on all orders. Contact us directly with additional questions.

  • Yes. Many parents schedule laundry delivery for their college students so they can focus on classes and activities instead of laundry.

  • Yes. We handle bedding, comforters, and other large household items with the same care and attention to detail as clothing. Contact us for additional information.